FAQ

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once an order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate. Customers can also track their items on the USPS website with the shipping tracking number provided by our support team via email. 

Q: How long does shipping takes?

A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 10 to 15 business days. For International orders, please allow up to 35 days.

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does Cozy Athlete provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

For perishable products (SOAPS):  Please note that in warm/hot climates, the quality and healing properties of our products are not affected by melting

If you've received your product via delivery and it's been sitting in/near hot prior to your opening BEFORE opening the products, place the items in your refrigerator for a few hours to allow them to harden, just in case they have melted in transit. 

Q: What are the country/regional shoe size conversions on the footwear products?

A: Simply measure your foot and refer to the size in the chart below. NOTE: This is a general shoe size guide. Size may vary by manufacturer.

US Sizes (Men) Euro Sizes (Men) UK Sizes (Men)
4.5 36 4
5 37 4.5
5.5 38 5
6 39 5.5
6.5 39 6
7 40 6.5
7.5 40-41 7
8 41 7.5
8.5 41-42 8
9 42 8.5
9.5 42-43 9
10 43 9.5
10.5 43-44 10
11 44 10.5
11.5 44-45 11
12 45 11.5
13 46 12.5
14 47 13.5
15 48 14.5
16 49 15.5

Women's to Mens Conversion: When converting women's shoe sizes to men's shoe sizes you need to size down two whole sizes. For example, a woman's shoe size 10 is a men's shoe size 8.

 

Q: Do you offer a refund if I don't like the product 

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at support@cozyathlete.com and we will get back to you as soon as possible.

For SOAPS: Because soap products are perishable goods, for safety and hygiene purposes they cannot be returned after use. As natural products, we recognize that very rarely some shipping conditions may alter the appearance of the product(s). Cozy Athlete cannot assure the purity of merchandise once it has been shipped, but the team does our best to work with reputable shippers who abide by our requests to ensure that customers receive Cozy soap products in the way we've intended.

YOUR SATISFACTION IS OUR GOAL: Our team truly believes you will love the soaps from our partner Pure Soul Essence and will do our best to work with you. It can be difficult to order new skin care products online, so the team may evaluate options to meet your needs if you are not fully satisfied. 

 The quality and healing properties of our products are not affected by melting. 

On sunny or hot days, BEFORE opening Cozy Athlete products, place the items in your refrigerator for a few hours to allow them to harden, just in case they have melted in transit.

Q: I have a coupon, how do I use it? (-OR-) Please execute my coupon code on this purchase. (-OR-) I don't see anywhere to enter my coupon code. 

A: From time-to-time, the Cozyathlete team will issue coupon codes for discounts on customer purchases. Coupons are not mandatory but serve as an additional opportunity for customers seeking an additional incentive to purchase from the store. This is a way for customers to gain additional savings. In most instances and unless otherwise stated, coupon codes must be entered on the checkout page in the appropriate section marked (see image below). Be sure to click "apply" to register the coupon code entered and receive the associated discount.

It is important to remember your code and enter it exactly as it appears to complete the discounting process during the time of your purchase. One coupon code can be used per transaction. 

Requests for additional discount codes from the support team will not be supported, nor will requests for coupon code entry by the Cozyathlete team AFTER making your purchases. 

In some instances of (e.g. - exclusive sales offers or bulk 2+ item purchases), Cozyathlete has already provided a published discount. Therefore, the discount has already been applied and the customer will locate this at checkout. In such transactions, a coupon code window may not be visible during the checkout process and further/additional discounts will not be added. 

Cozyathlete reserves the right to administer, remove or reject coupons at any time, however customers are encouraged to return and submit unused/unsubmitted coupons for a new purchase. 

Q: Which soap making process is used to create Cozy Athlete Soap products?

A: There are a few ways of making body bar soaps. Our soap partner, Pure Soul Essence handmade soaps are made using the hot process method. The hot process method delivers a rustic, unfinished, less shiny appearance when compared to other methods and has been around for over 1000 years.